📞 Salon Phone — Port & Wrap-Up

The HT802 is configured, registered, and call-tested. What's left: submit the AT&T number port, then finish the post-port wrap-up when the number lands.

☎️ VoIP.ms + Grandstream HT802 🔑 sub-account 545906_salon 🌐 atlanta.voip.ms / chicago backup
Sub-account (SIP login)
545906_salon
SIP servers
atlanta.voip.ms + chicago backup
AT&T business line
1-800-321-2000
Echo test
4443
HT802 IP read-out
* * * 0 2
Cordless → (on cutover)
HT802 PHONE1 / FXS1
Show:

NOW Submit the port do when Mom replies

The second Mom texts back her info + the signed-bill photo, do this. The port is the long pole (~3–5 business days), so don't sit on it.

Have these in hand (from Mom)
  • AT&T account number
  • Transfer / port-out PIN (or "none" — landlines often don't have one; that's fine)
  • Exact service address as AT&T reads it (physical, no PO box, not billing address)
  • Exact account-holder name
  • Photo of the bill, signed on a blank area by the account holder
Submit it — DID Numbers → DID Portability → Start Procedure (5 steps)
  • Enter the AT&T phone number.
  • Service Address EXACTLY as Mom confirmed it.
  • Account number + transfer PIN (leave PIN blank if there isn't one).
  • Fill the LOA: account/company name, service address, current provider = AT&T, the number, and BTN. Sign if prompted (account holder).
  • Upload the signed bill photo.
  • Step 5 Notes: "Please activate this DID on FLAT-RATE / unlimited inbound, not per-minute."
  • Confirm + submit → watch email for the FOC (port date).
Also do now (one-time reliability): Main Menu → Finances → set up Auto Recharge / low-balance top-up. If the balance ever hits $0, VoIP.ms suspends the line and the salon phone goes dead. Auto-recharge means you never have to think about it.
⏳ Then wait Keep AT&T active. The temp DID + HT802 keep working on their own — nothing to babysit until the FOC email arrives.

§ Post-port wrap-up when the number lands (FOC)

Everything below happens after the ported number appears in your DID list — these settings attach to the real number, so they can't be done earlier.

5 · Switch the number over (VoIP.ms)
  • Route the ported DID → sub-account `545906_salon` (DID Numbers → Manage DID → Routing → Account).
  • Caller ID: Sub Accounts → edit `545906_salon` → CallerID Number → "Use one of my DIDs" → select the ported number.
  • Release the temporary DID (DID Numbers → Manage → remove) to stop its ~$1/mo billing.
6 · Production settings on the ported number (VoIP.ms)
  • E911: DID → E911 → register the salon's physical address (small monthly fee). Important for a business.
  • Voicemail: create a box, enable email delivery of messages (works even if power/internet is down).
  • Failover: on the DID, set failover → Mom's cell if the HT802 is unreachable, so calls never get lost.
6b · Re-enable the two SIP security boxes (HT802) — one at a time
  • FXS PORT1 → Advanced Settings. Re-check "Check SIP User ID for Incoming INVITE" → Save and Apply → make a test call in. If it still rings the phone → keep it on.
  • Then re-check "Allow Incoming SIP Messages from SIP Proxy Only" → Save and Apply → test inbound again. If a call now rings-and-rings to voicemail without the phone ringing → uncheck that one; it was the blocker. Leave it off.
Why one at a time: our working inbound test was done with both unchecked, so we never confirmed inbound works with them on. Re-enabling individually + testing isolates which (if either) blocks calls. These are just hardening — leaving them off is perfectly fine if one breaks inbound.
7 · Call-quality tuning (the "boxy"/volume issue)
  • First, re-test cleanly before changing anything: have a local US phone call the salon and listen on the real cordless base — not the cheap test phone, and not a Wi-Fi-calling phone in another country. The boxy sound may just be the test endpoints.
  • If still boxy/quiet — HT802 → Analog Signal Line Configuration: nudge Rx Gain (what you hear) and/or Tx Gain (what they hear) up in small steps (≈ +3 dB), Save and Apply, re-test. Adjust to taste.
  • If hollow/echoey — same page: confirm Line Echo Canceller (LEC) is enabled.
  • If slightly choppy — Codec Settings → Jitter Buffer Length → High.
  • Router QoS: prioritize the HT802 (its voice packets are already tagged DSCP 46) so calls never compete with other traffic. Biggest lever on a shared connection.
Codec is already G.711U (PCMU) — the best option for an analog phone — so quality fixes live in gain/echo/QoS, not the codec.
8 · Cutover (physical — needs someone on-site)
💈 Mom (or anyone at the salon): when Michael says the port is COMPLETE, move the cordless base from the AT&T wall jack → HT802 PHONE1. Confirm dial tone + a quick test call.
  • Confirm the LNP email says COMPLETE, then tell Mom to move the cordless to PHONE1.
  • Test: call the number from a cell → cordless rings → answer → two-way audio.
  • Test: call out → caller ID shows the salon number. Test voicemail + failover.
  • Only after everything works → contact AT&T to disconnect the rest of the account.